DTS support website (Freshservice)
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Using the DTS support website to get IT help
Overview Creating a support ticket Using the service catalog Viewing current and past requests …
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Delegating an approver in Freshservice
Skip to: Overview Delegating an approver Overview Sometimes, service requests in DTS's Fre…
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Sharing your DTS support ticket with additional people
Skip to: Overview Sending email notifications to additional people ("watchers") Granting ticket…
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Approving Freshservice requests
Overview Approving Freshservice requests via email Viewing and approving Freshservice requests …
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